Multiple incoming calls on a group number

Jun 24, 2014 at 10:02 AM
Hello,

I'm using ATAPI with Avaya phones.

When there are multiple incoming calls on a "direct" number, CurrentTapiLine.NewCall event will be fired for all the calls simultaneously. But multiple incoming calls on a "group" number (hunt groups) are not handled simultaneously. For example, if there are 2 users calling on a "group" number, CurrentTapiLine.NewCall event will be fired only for the first incoming call. The notification for the 2nd incoming call is generated only when the 1st call is disconnected. Am I missing something ?
Coordinator
Jun 24, 2014 at 11:28 AM
That's likely how the switch is exposing a group number. Check with Avaya. TAPI did not mandate any behavior from the hardware - however the vendor decides to expose features is how you have to deal with it. That's why it completely bombed as a generic telephony technology; too many special cases.
Jun 25, 2014 at 9:00 AM
Thanks MarkJulmar !

Indeed this was due to a switch setting. Changed it now and everything works as expected. Once again thanks for the prompt response and assisting.